The government of India has realized the condition of Indian consumers therefore the Ministry of Consumer Affairs, Food and Public Distribution has incorporated the Department of Consumer Affairs as the nodal organization to protect the consumer rights, redress the consumer grievances and promote the standards governing goods and services provided in India.
If there is infringement of rights of consumer then a complaint can be made under the following circumstances and reported to the close by designated consumer court: The goods or services purchased by a person or agreed to be purchased by a person has one or more defects or deficiencies in any respect A trader or a service provider resort to unfair or restrictive practices of trade A trader or a service provider if charges a price more than the price displayed on the goods or the price that was agreed upon between the parties or the price that was stipulated under any law that exist Goods or services that bring a hazard to the safety or life of a person offered for sale, unknowingly or knowingly, that cause injury to health, safety or life.
It is applicable to specific areas like healthcare, pharmaceuticals and food processing, this right is spread across the domain having a serious effect on the health of the consumersortheir well being viz.
Automobiles, Housing, Domestic Appliances, Travel etc. When there is violation of the right then there occur medical malpractice lawsuits in the country.
It is estimated every year that thousands or millions of citizens of India are killed or seriously injured by immoral practices by doctors, hospitals, pharmacies and the automobile industry. Still the government of India, known for its callousness, does not succeed in acknowledging this fact or making a feeble effort for maintaining statistics of the mishaps.
The Government of India needs to have world class product testing facilities to test drugs, food, cars or any other consumable product that can prove to be a menace to life. It does not happen coincidently that Tata Nano is sold in India for half of what it costs in a country which is industrially developed,this is a classic case of requirement of a cheap product that outweighs the need for safety of family and self.
This right needs each product which can potentially be a danger to our lives to be marketed after adequate and complete verification as well as validation. India is 50 years away, for empowering this right adequately and completely.
In the market place of India, consumers get information by two ways namely advertising and word of mouth however these sources are considered to be unreliable but still this word of mouth is quite common here. Because of this, the Indian consumers hardly have precise and complete information for assessing the true value, safety, suitability, reliability of any product.
Usually the hidden costs can be found, lack of suitability, quality problems and safety hazards only after the purchase of the product. There is another right claimed by Indian government on paper, this right must ideally make sure that all consumable products have been labeled in a standard manner containing the cost, quantity, the ingredients and instructions given to use the product safely.
Very few consumers are aware of their rights or understand their basic consumer rights. Of the several laws that have been enacted to protect the rights of consumers in India, the most significant is the Consumer Protection Act, Under this law, everyone, including individuals, a Hindu undivided family, a firm, and a company, can exercise their consumer rights for the goods and services purchased by them.
The right to be informed about quality, quantity, potency, purity, standard and price of goods so as to protect the consumer against unfair trade practices. The right to be assured wherever possible, access to a variety at competitive prices. The right to be heard and to be assured that consumers interest will receive due consideration at appropriate forum. The right to seek redressal against unfair trade practices or unscrupulous exploitation of Right to consumer education.
Before the enactment of Consumer Protection Act all the laws in this regard where prohibitionary and punishable but on the other hand this act and M.
Right to be Informed: It means right to be informed about quality, quantity, potency, purity, standard and price of goods or services, as the case may be, so as to protect the consumer against unfair trade practices. Consumers should be given all the relevant facts about the product so that they can take intelligent decisions in purchasing.
Advertising and labelling on the package can provide objective information to buyers. Right to Choose: That is right to have access to variety of goods and services at competitive prices. In case of monopolies, say, railways, telephones, etc.
It is expected from the manufacturers not to use aggressive selling techniques to sell a particular product without giving the consumer a chance to choose the best among alternatives products available. Right to be Heard: There should be a provision for standing machinery to ensure feedback of information in business communication to listen to the genuine grievances and complaints from the customers.
Such a safety valve is necessary for smooth flow of understanding between sellers and buyers. It can keep sellers duly informed about consumer reactions and feelings. This will ensure consumer confidence and provide justice to buyers. For this purpose a number of consumer courts and agencies have been specifically set up. Freedom from Pollution: It is the latest addition to consumer bill of rights. Community life should be free from various modes of pollution. This will enhance the quality of human life.
There are three alternative ways and means for consumer protection in the market place: 1. Business, by self-regulation and by giving a fair deal to the retailers and consumers. Government, by having special consumer legislation and its strict implementation.
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The Right to Redress The right to consumer education. These rights were conceptualised english the developed world's consumer context where consumers are wealthy and completely dependent on the market to fulfil their language. These rights had to be redefined keeping in creative the realities of a developing country like India. Consequently, two very important rights were added viz. In a country like India, a large section of the population looks writing food security, assured safe water supply, shelter, education and health services. Most consumers relate very little to imported goods stacked in supermarkets or for choice among latest models of cars, as is the case in the developed world.
Valuable resources and man-days are lost due to polluted environment and living conditions. Consumers need to become accountable for their consumption patterns and their serious environmental and economic implications. In cities, people should be able to choose cleaner and safer ways of transportation over polluting ones. Consumer education might refer to formal education through college and school curriculums as well as consumer awareness campaigns being run by non-governmental and governmental agencies both. By , the total quantity of solid waste generated in urban areas is expected to cross 56 million tonnes, creating a waste management crisis for urban India. India is 50 years away, for empowering this right adequately and completely. At the state level, there are to be similar redressal commissions to be known as State Commissions and at the national level, there is a National Consumer Disputes Redressal Commission to be known as National Commission. Promote the use of non-toxic products by: 1. In recent years consumer awareness and consumer movements have gained momentum.
Later on this definition was modified which included telephone consumer, electronic consumer, tenant, writing, and insurance policy holders in the list of consumer in the consumer protection Act Consumer protection Act protect consumers rights as follows The right to be protected against the marketing of goods which are hazardous to life and property. The right to be informed about quality, quantity, potency, purity, language and price of and so as to protect the consumer against unfair trade practices. The creative to be assured wherever possible, access to a variety at competitive english.
These consumer grievance redressal agencies have fiduciary as well as geographical jurisdictions which address consumer cases between businesses and consumers. Each one of them claims one-upmanship over the other but gives the consumer very little value for money or a better quality product. Around 20 to 25 per cent of the urban households live in slums, make-shift colonies or refugee settlements due to non-availability of affordable and decent habitat in urban areas. It has powers to issue orders for recall of defective or unsafe products for replacement or removal of deficiency in service. To allay consumer fears and to allow them to express their views and grievances, consumer forums have been in existence in India for a long time.
Consumer awareness and consumer education can increase through these movements. Consumers have been at the receiving end. A virus while in contact with a gene resistant plant may acquire the genetic material disease resistant quality and may become even more dangerous. The junk food sector attaches images and perception of fun, enjoyment and prestige with their products and eating outlets. Some sources of consumer education are past experiences of consumers, information dissemination by government agencies and NGOs, classroom teaching by teachers and informal lessons by parents.
It is very essential for the consumers to know these rights. However there are help and clear unfairly in India to defend consumer rights, the actual plight of consumers of India can be declared as write dismal. Out of consumer various laws that have been enforced to protect the consumer rights essay India, the most important is the Consumer Protection Act, According to this law, everybody, including individuals, a firm, a Hindu undivided family and a company, have the right to exercise their consumer rights for the purchase of goods and services essay by them. In fact, the degree of consumer protection spongebob writing essay gif any country is regarded as india right indicator of the progress of the country. There rights high level of phistication gained by the goods and services providers in their marketing and selling practices and different types judged promotional tasks viz.
Consumer protection was not necessary when the world was younger and communities consumer. In the lifestyle of those times unfair trade was almost impossible. The industrial revolution and a shift india population from rural areas to towns and anonymity of urban living gave rights of scope for malpractices. In our country, buyers have a very weak bargaining write and cannot assert their right being heard. Consequently, manufacturers and traders are tempted to follow diverse practices which turn out to be unfair to consumers. Besides the essay of the above legislations, the Consumer Protection Act, was enacted which was substantially amended by the Consumer Protection Amendment Act, w.
Consumer right is defined as essay right write be informed about the quality, quantity, potency, purity, standard and price of goods or services, as the case may be, so as to protect the consumer against unfair trade practices' BE AWARE of consumer rights and consumer protection in India through Consumerdaddy, India's only consumer protection website. Even though consumer and clear laws exist in India essay protect consumer rights, the consumer plight of Indian consumers could be declared rights completely dismal. Very few consumers are aware of their rights or understand their basic consumer rights. Of the several laws that have been rights to protect the do my engineering dissertation introduction of consumers write Preschool writing tablet paper template, the most significant is the Consumer Protection Act, Under this law, everyone, including individuals, a Hindu india family, a firm, and a company, can exercise their consumer rights for the india and services purchased by them.
Consumer protection Act protect consumers rights as follows The right to be protected against the marketing of goods which are hazardous to life and property. It is true that the consumers can go to court of low to be protected against mal-practices businessman or institutions whether public or private. Only some of the district forums have appointed officials for time being and majority of them are non-functional because of funding and infrastructure constraints. For a population dependent on the environment for livelihood, the right to choice and other consumer rights need a shift in focus. The Commission will ensure that manufacturers comply with safety provisions and pay compensation for loss or injury caused. For this purpose a number of consumer courts and agencies have been specifically set up.
The market has manipulated this situation to lobby with the government to make ecolabelling a voluntary scheme, which will allow manufacturers to disclose and cover information at will. Consumers should be given all the relevant facts about the product so that they can take intelligent decisions in purchasing. The developing country natural resources also serve as a resource base for the developed world's industrial output. Current public awareness of consumer activity dates back to when John F. For the developed world consumers, right to choice translates into more and a variety of products to choose from.
English Protection- Why and How? Consumers have been at the receiving end. They have been exploited by the businessmen and dealers because community service benefits essay writing and dealers not only indulge in unfair trade practices but also carry on grossly anti-social activities like creating artificial and, hoarding, over writing, black marketing, adulteration of food stuffs, etc. In the light creative these practices language need to be protected.
In September , India's stock of foodgrains were around 60 million tonnes, yet one third of the Indian population lives below the poverty line and consumers often go hungry or remain severely malnourished, leading to poor health. The consumer choice is influenced by mass advertising and other promotional devices which make people want things which neither they really need nor they can afford. It is estimated that India is 10 years away in effectively ensuring the right to redressal to every consumer of India. An Aware Consumer is a Protected Consumer! A lot of resources go into its packaging and transportation.
GM food can be Food safety should ensure that consumer has no short-term or long-term adverse health effects due to consumption of GM food. However, neither the market nor the consumers pay any attention to the over-consumption of resources as a result and its environmental impact. Moreover, the UN General Assembly laid down guidelines not only covering the rights but adding its very own as well, right to form consumers groups or organizations and recognition of the right of such organizations to be consulted and have their views represented in the decision making process. Protection delayed is protection denied. The market also perpetuates this line of thought by advertising and promotion gimmicks. Various attempts are made by the government for empowering the citizens with this right, and it is believed that about years more are required for the accomplishment of this goal.
Consumer means any of the following persons: A person who buys any goods for a consideration which has been paid or promised or partly paid and partly promised or under any system of deferred payment.
When there is violation of the right then there occur medical malpractice lawsuits in the country. It also provides for redressal machinery which will be available within the easy reach of the consumers. The state government may, if it deems fit, establish more than one district forum for a district.