The diagram starts with two main sections; Cause on the left side, and Effect in the right side. Then, the possible causes of the problem are explored by creating branches from the line that link between cause and effect sections, as we will explore in the following example. While this diagram looks similar to other creative thinking methods, such as mind maps and starbursting , it focuses on solving problems rather than exploring ideas.
In this example, we tend to use the Cause and Effect Diagram to explore why a design studio is always failing to reach an innovative product or service. We can follow the steps below: Step 1: Identify the Problems Effect The effect, or problem, is a result of one or multiple causes. Therefore, the problem should be clearly addressed during the meeting in order to investigate the related causes.
Below is a detailed guide about Edraw fishbone diagram. Click the picture to download it. Fishbone Diagram Template - Problem solving From the template, we can see that fishbone diagram can help analyzers find out as many causes as possible. And it clearly displays the logical relationship between cause and sub cause until the root cause is found out. Generally, eliminating the root cause is often the solution for a problem. In the first step of CEA, they have determined that they are not getting much business due to lack of creativity among their designers.
Therefore, the main problem is the lack of creativity which will be displayed on the head of the Fishbone diagram as shown in the following figure. Step 2: Identifying the Main Factors After determining the main problem, the second step is to identify the main causes why designers are lacking creativity.
In this particular example, the four main causes are people, machines, material and manpower. You can drag a line from the cause side on the left for each of the four categories to connect them to effect or problem on the right side.
Step 3: Investigating Causes The third step is to determine and investigate all of the causes responsible for the lack of creativity. You need to thoroughly explore your business processes. Similarly, you need to run system check of all your equipment and find if there is any fault with it. Do the computers you have provided to your designers are able to run the latest designing software? Do you provide your employees with excellent work environment?
Are the employees satisfied with their jobs and roles? Do they get enough compensation for their services? Do they really understand the design process?
Do your project managers brief them about the projects? Similarly, other causes include hiring people with wrong skills, fixed working hours, lack of necessary training, lack of motivation or skill and underappreciated or undervalued performances etc. These may be some of the reasons why designers do not exhibit much creativity in their work. In this stage, the Fishbone Diagram will look like as under. Step 4: Analyze Once you have organized all of the causes into their respective categories and the diagram is complete, you need to analyze and discuss each of the above problems with your managers and designers.
It is even better if you further categorize the problems depending upon the level of their influence on the problem and priority. You may also need to use various research methods such as surveys, focus groups and interviews to understand different causes. For instance, you can interview each designer to learn how much he understands the design processes.
Subsequently, you can use the findings to develop relevant training programs or courses for your employees in order to address the problem of insufficient knowledge.
In our example, the Cause and Effect Analysis will enable both the managers and designers to find the actual problem related to lack of creativity in the team and find the right solutions.
CEA actually investigates the relation between the possible causes of a problem and its effect on the business. You get a better understanding of how each cause is contributing to the final problem. Similarly, you are able to address each problem based on its priority.
This is exactly what you need to do as the owner of your design company to promote creativity within your team of designers. It is also in this step that you develop a clear action plan for future.
The action plan should contain clear priorities, goals and objectives and should be implemented as soon as possible. Similarly, the plan should describe in detail how you are going to solve all the problems and sub-problems for good. You also need to follow your plan vigorously for it to be effective. You can also convert a sub-cause such as lack of motivation into a full-fledged action plan, the purpose of which is to promote staff motivation through various incentives.
As a result, staff engagement and productivity will enhance and ultimately, the profitability will improve. You can also use another extremely useful tool that is the 5 Whys in conjunction with the Fishbone Diagram to carry out CEA. Following is an example of how to use this particular technique. Why are we not getting much business of late? Because there is lack of creativity in our design team. Whyis there lack of creativity in our team?
Because there is lack of motivation. Why is there lack of motivation? Because they do not have the latest equipment as designers in some other companies do.
Why he made the decision not to buy latest equipment? Because he does not have enough knowledge of design process and its requirements. He is actually an accounts manager who was appointed as overall project manager because of his loyalty to the organization. All he does is to find the ways to save money. You can reach to the root causeof every problem you face by asking 5 Whys.
Furthermore, the 5 Whys technique also helps you find smaller problems and their causes and sub-causes quite easily. Some of these tips include but are not limited to the following. Encourage all members of your team to participate. Apply all the brainstorming rules because it is essentially a brainstorming session. Only discuss one idea at a time. It will encourage your team members to come up with more creative ideas.
The person discussing the idea should also mention which bone of the fish it belongs to. Pin a single idea to multiple bones if possible.
This site teaches you the skills you need for a happy and successful career; and this is just one of many tools and resources that you'll find here at Mind Tools. Why is there lack of motivation? Among the various tools for such an analysis is a cause and effect diagram, also known as a fishbone diagram or Ishikawa diagram. In this step, you contemplate about future problems and find their workable solutions. You can avert the disaster through proper analyses of the situation, identifying main causes of the problem and preventing them from happening again and this is what Cause and Affect Analysis does for you.
Your rating is more than welcome or share this article via Social media! Some more advantages of the method are as under. Keep enough room open between the different categories of the Fishbone diagram for potential adjustments.
Step 3: Investigating Causes The third step is to determine and investigate all of the causes responsible for the lack of creativity. However, a clear definition for the problem should be highlighted in order to target the proper solution, including analyzing the causes behind this problem and its impact on the business. Similarly, Fishbone diagrams cannot only assist you in detecting problems but it also categorizes these causes into useful groups for future reference.