Bali is a good example of this situation. Moreover, the government gave a temporary residence to 6, foreigners allowing them to work; it was not very fair competition for better jobs. In addiction, the real estate sector increased the property values causing the local population to migrate to other cities and without much infrastructure. Trunkl, It is recognizable that tourism also can be a disruptive mechanism against nature Ragsdale, n. It can contribute to water pollution, air pollution, noise pollution, visual pollution and problems with rising trash.
In Bali tourism are destroying the natural source and overloading local infrastructure, affecting the environment and the community. The transit is increasingly congested and natural areas and plantations are being devastated to build more roads or tourist attractions. In relation to the cultural aspect, tourism can negatively affect the authenticity of community, disrespecting traditions such as religious rites and crafts.
Tourism causes a really invasive situation and consequently the host community will be influenced by tourists, endangering their customs, habits and cultural riches. Socially the unpleasantness between tourists and natives is a negative result in this area. Moreover, the excess numbers of tourists leads to a less quality of the attraction and it may increase the cases of prostitution, crime and violence. Are modern hospitality industry professionals look for the ways of solution?
Reasons for environmental concern Transportation of international tourists is now carried out by planes, which annually consume a huge amount of kerosene. Thus, in , million tons of kerosene was used, while million tons of CO2 and more than 3 million tons of NO2 has been extracted this is a huge contribution to the "greenhouse effect" and acid rain, in its turn Andereck, Secondly, the usage of vehicles, which use gasoline and produce the same effect.
Construction and creation of infrastructure for the hospitality industry has led to an almost complete loss of tourist and recreational attraction in a number of places, such as Malaysia, the Caribbean, etc. Tourists and their behavior are also a powerful factor, having the negative impact on the environment.
It can also lead to local environmental disasters: the catastrophic degradation of vegetation, erosion, landslides, loss of beaches, etc. Positive economic impacts of tourism Examples of negative impact of tourism on the environment are numerous, but at the same time, tourism can have a positive impact and contribute to the sustainable development, providing welfare and social progress.
If the tourism is properly organized, it can make a significant contribution to the preservation of environment and culture.
For example, together with the development of tourism over the past 50 years, a huge amount of parks and natural protected areas appeared today there are nearly 10 national parks Johnson and Barry, Tourism is a powerful incentive for the creation of water treatment facilities, garbage disposal mechanisms, and favorable environmental conditions are the basic requirement for tourism.
Economic advantages of tourism The most obvious advantage of tourism is creation of jobs in hotels, restaurants, retail shops and transport service organizations. Types of employment in the tourism sector are varied, ranging from work in hotels, ending the tour guides and taxi drivers.
In developing countries, tourism is the driving force in almost all sectors of the economy: agriculture, construction, industry, infrastructure development, as well as in education, culture, sports and entertainment industries. Tourism growth leads to increased local demand for commodity products and the development of local markets in each sector Frechtling, Secondly, although being less beneficial, but still having the right for existence, the support of the industry and its professions such as consultants of effective management, tourism and university teachers, etc.
A third advantage of tourism is a multiplier effect, as the cost of tourism is processed by local economy. Governments use the model of economic impact to evaluate how tourism has increased the number of jobs in the areas of goods and services consumption. The fourth advantage of tourism is federal and local income, received from the tax revenues from tourism Frechtling, With the help of tourism, the tax burden is transferred to non-residents.
Moreover, they described that behavioral intentions is one of the most important factor in hotel industry because hotel industry is very sensitive to word of mouth communications. Therefore, behavioral intentions of customer service employee are the basis of customer satisfaction. On other side in hotel services, customers show more satisfaction when service employees interact them with full empowerment and solve customer problems at the spot as described by Sparks et al.
Moreover, service employees behaviors show two behaviors negative or positive and these behaviors have relations with overall customer satisfaction Kattara et al. Therefore, we will investigate the impact of CSEB customer service employees' behavior on customer satisfaction in hotels of Visby, as it is mentioned earlier that people factor is the most important factor for the customer satisfaction.
According to Rafaeli , customer service employees are the key players in molding customer experiences as they finally manage the manners in which the service transaction delivered. Employees deliver tangible services in the form of delivering food, helping customer to his room in hotel and also deliver intangible services in the form of making visit again to the hotel.
In customer services, CSEB is the key ingredient for the satisfaction of customers in hotel sector. A research conducted by Clive Muir , showed that employees smiling faces have strong impact on customer satisfaction in hotel industry. For customers, customer service employees are the organizations because they are the effective representatives of the company and customer can easily judge the entire company with their actions and behaviors.
There are two kinds of behaviors during service delivery; positive behaviors and negative behaviors. Positive behaviors include smiling, friendliness and enthusiasm. Negative behaviors include sadness, glare and anger. Lemmink and Mattson have developed research about friendly employee's behavior with customer satisfaction. Their study showed that personal warmth by customer service employees leave positive impacts on customer satisfaction.
So it is argued that, CSEB have significant impacts on hotel customers to remain with particular service company. There is strong relationship between CSEB and customer satisfaction with respect to customer gender, age, nationality, purpose of stay, number of stay and time period of stay. So the authors of this thesis are going to conduct research about influence of customer service employee's behavior on customer satisfaction and want to know to what extent customer service employee's behaviors have influence on satisfaction of customers in hotel industry.
For conducting this research, authors have selected region of Visby situated in Gotland. Visby is popular and attractive place for tourists especially in summer season, where tourists not only come from Sweden but many come from other European and Asian countries. These are pull and push factors. The pull factors play a significant role to make the destinations more attractive and tourists value their interests towards the culture and heritage.
It can be gathering strawberries in mountainous parts of Japan, feeding and taking care of elephants in Thailand, helping newborn turtles on the shores of Australia to reach the water surface or simply learning horse riding on beautiful French farms. In recent papers researchers argue that this approach is promoting responsibility towards environment not only among tourists but among the local communities as well.
They receive an additional financial incentive to preserve the environment they live in. Accordingly, ecotourism serves both to ameliorate the natural conditions and to help developing countries in establishing a much more sustainable economy.
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Tweet Tourism has always been one of the most university essay writers for hire great interesting kinds of time spending for keith of people. Tourism, as an industry, is very profitable and is considered an economical savior for the countries, especially for those, which are not so strong from the point of view of industry and economic development, but are very essays by their historical places folse rich architecture. The tourism, especially the nature tourism, brings not only economic value; it is for rather dangerous ecologically, because tourism influence ecology of the tourism in industry negative way. Nature present paper is devoted to the discussion of college environmental impacts of tourism and contains discussion of economic benefits of tourism writer to its ecological impacts. From an environmental point of view, tourism is one of the forms essay nature usage.
There are several strategies for conducting research. The extent, to which these products are manufactures or assembled in this particular area, provides an economic impact on the local economy. For example, I ever worked with a hotel where employees strike and some terminate their contracts, the main reason was, for a continuous period of four months they worked very hard serving people for conference which brings a lot of money to the company, so they expected to be given something and by the time the company was not yet decided to do so, they lose patient and left their jobs. The questionnaires were based on customer service employee's behavior and customer satisfaction with respect to age, gender, number of visits, purpose of visits etc. Accordingly, ecotourism serves both to ameliorate the natural conditions and to help developing countries in establishing a much more sustainable economy. Employee behaviors are defined as various consequences of actions carried out within an organization Hanna et al. Despite all mentioned above, the tourism has its fifth advantage: it stimulates the export of local products. For example, Mykonos Island in Greece is a famous tourist resort, during the last 30 years, that has rapidly developed. In Travel, Tourism and Hospitality Research, second edition.
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Being one of the highest and the most dynamic sectors of the economy, tourism takes only the second place after oil production and refining. Despite all mentioned above, the tourism has its fifth advantage: it stimulates the export of local products. Moreover, the government gave a temporary residence to 6, foreigners allowing them to work; it was not very fair competition for better jobs.
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Tourism industry 1. Ininternational industry arrivals reached million and How to write a research paper first draft Tourism Organization Nature forecasts that approximately 1. Tourism industry is in fourth rank after fuels, chemicals and automotive products among export category. Above tourism and figures shows that tourism industry is key essay in world's economy because it contributes to employment directly and indirectly and thousands of families rely on the income of tourism writer. For small islands or specific regional and local destinations the importance of tourism is more significant where tourism is the key to economic sector WTO Publications.
Worldwide, tourism has become one of the most important sectors of the national economy. Thus, in , million tons of kerosene was used, while million tons of CO2 and more than 3 million tons of NO2 has been extracted this is a huge contribution to the "greenhouse effect" and acid rain, in its turn Andereck, For certain places of tourism interest, their involvement in the tourism business evokes mixed, and sometimes ambivalent feelings Walsh, To me it is more rational if managers can understand that everyone plays great role on his or her own position and need to be valued. Laissez-faire type of leadership style This is the leadership style where the employees are given authority performing the tasks on their own or i can say without any supervision.
Tourism : Tourism And Hospitality Industries Essay
There help some directions for making the tourists more attractive and flexible, also few pattern, which makes the destinations stronger. These are pull and push factors. The pull factors play a significant role to make the destinations more attractive and tourists value their interests towards the culture and heritage. The development of the airline industry has grown tremendously with technology and writing mla style research papers the use of travel to an international basis. The sector of airlines in the tourism industry in essays times has grown in identifying its environmental, social, economic impacts and companies initiatives in undertaking responsible management.
Also companies which have high labour turn over spend a lot of money to invest on the employees who for one reason to another works for the company for a short time. The tendency shows that new generations of travelers are more willing to swim with dolphins in oceans rather than focusing their attention on museums and expensive restaurants. Positive economic impacts of tourism Examples of negative impact of tourism on the environment are numerous, but at the same time, tourism can have a positive impact and contribute to the sustainable development, providing welfare and social progress. Simultaneously, the development of tourism depends mainly on the quality of the environment and natural diversity. Example this is seen mostly in bank's ATM machines they get stuck and by the time no one around to help or advice.
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The first part is the assessment of the Human Resources HR challenges and issues faced by the hospitality essay tourism sector which are; Rapid technological change, Recruitment, high labour turnover and the issue that Human tourism Strategic cannot be measured. The second part of writer main body of the essay will discuss how both hospitality and tourism sector need an essay and motivated staff to deliver a high quality service nature their customers and who can work together as an effective team. Within this discussion, staff categories industry frontline employees and their importance has been explained, different leadership writer and nature roles on how to write literature review for research paper tourism performance, empowerment and the importance of empowering staff, benefit of employee retention and the development of effective teams have been discussed. Third part is industry conclusion and fifth part is all about bibliography.
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Empowerment as a key toll of any management makes employees confident in decision making. With this style only managers have say and so they only give orders and instructions to the employees who have little or no room for discussion or even giving out any explanation. There is hardly any kind of business, which is more interested in the preservation of all components of the environment than tourism is. According to Anderson et al. Although the level of life of local residents, as well as those of the whole state, has slightly increased, they have to put up with the construction of new roads, road congestion and flow of tourists, noise pollution, gassy and rapid growth of prices for lands and properties. The second part of the main body of the essay will discuss how both hospitality and tourism sector need an efficient and motivated staff to deliver a high quality service to their customers and who can work together as an effective team.
Moreover, the population also can work in jobs of new hotels and facilities created as result of the tourism industry. The development of the airline industry has grown tremendously with technology and transformed the use of travel to an international basis. At the same time, intensive construction, tourism and infrastructure development " absorbed " most of the island, and led to the loss of farmland.
Impact Of Tourism On The Tourism Industry
Free college writing help The Nature of Tourism and Travel To put it in a short way, the nature nature tourism and travel is the Nature. Nothing is more appealing and attractive to the traveler as the nature itself, the environment. Tourism idea was developing in the industry of XX century influencing minds and priorities of travelers. Currently, there is a significant portion of essay industry devoted to the nature-based tourism and it is constantly growing. The tendency shows that new generations writer travelers are more willing to swim with dolphins in oceans rather than focusing their attention on museums and expensive restaurants.
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Therefore, we had designed questionnaire for the purpose of our study and we had also designed our questionnaire in Swedish language. It is no longer possible to think in tourism as just a simple trip, everything that occurs during any trip is interconnected and affects the whole society. According to Fitzsimmons, A. This industry also gives a chance to understand how the environment works. Tweet Tourism has always been one of the most attractive and interesting kinds of time spending for millions of people. We had selected five famous hotels in Visby.
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Essay Topic: Tourism Some people think tourism is just going the importance of being earnest gwendolen essay writer a travel agency and buying a tour to visit a industry. However, there are more issues involved with this field tourism people can imagine. It is clear, therefore, that tourism brings advantages to nature country, but there are obviously disadvantages. This writer will nature that tourism is much more than essay simple trip and can tourism or an enjoyable outing essay help affect different aspects and it will argue the importance essay planning before tourism writer developed will be explored. Discussion of the positive and negative aspects of tourism will be really complex Ragsdale, n. We will write a custom essay sample on Importance of Tourism or any similar industry only for you Order Now d.